Overview:
As a key leader in project management and customer engagement, you will drive
project delivery success by aligning customer requirements with strategic
objectives. Your responsibilities include overseeing project phases,
identifying risks, evaluating performance, and ensuring compliance with SOPs.
You will also facilitate stakeholder communication, contribute to service
offerings, and mentor team members to achieve defined goals.
Key Responsibilities:
.Understand Customer Requirements: Engage with clients to discern their
needs, goals, and objectives to enhance project alignment and satisfaction.
.Project Oversight: Provide comprehensive oversight for all project
phases, from transition and planning to execution, while identifying potential
risks and issues.
.Performance Reviews: Conduct regular evaluations of project goals,
team accomplishments, and overall performance to ensure continuous improvement.
.Stakeholder Communication: Maintain open lines of communication with
key stakeholders to ensure project commitments are met.
.SOP Compliance: Ensure adherence to SOPs throughout all delivery
phases, addressing non-compliance through review, validation, and necessary
adjustments.
.Strategic Contributions: Engage in strategy formulation, proposal
development, and marketing initiatives, owning the RFP process and offering
insights.
.Service Level Definition: Facilitate the establishment of service
levels and customer requirements, aligning them with project deliverables.
.Client Interaction: Regularly interact with clients to assess their
needs and develop improvement plans for delivery efficiency.
.Metrics Implementation: Collaborate with audit and metrics leadership
to define and implement engineering metrics across projects.
.Team Mentorship: Provide coaching, mentoring, and direction to team
members, fostering a culture of growth and accountability.
.Work Standards Creation: Develop clear work standards, defining roles,
responsibilities, and measurable outcomes for project success.
.External Messaging: Contribute to external communications through
blogs, technical white papers, and newsletters, while maintaining a detailed
customer account plan.
Who You Are:
You are a proactive leader with a strong background in project management,
client relations, and strategic planning. Your ability to communicate
effectively and mentor team members is essential for fostering a collaborative
work environment. You thrive in dynamic settings, demonstrating a keen ability
to adapt to changing needs and ensure high-quality project outcomes.
Desirable to Have's:
.Proven experience in project management and customer engagement.
.Strong analytical and problem-solving skills.
.Excellent communication and interpersonal abilities.
.Familiarity with industry standards and SOPs.
.Experience in mentoring and team leadership.
.Knowledge of engineering metrics and auditing processes.
About V2Solutions:
V2Solutions is a leading IT Services and Engineering company dedicated to
delivering comprehensive. Digital Transformation solutions to over 400
organizations globally. Our services encompass Digitization & Transformation,
Cognitive Technology, Engineering Products & Apps, Cloud & Data Processing,
IoT, and Salesforce CRM Solutions. Established in 2003 and headquartered in
Santa Clara, California, we pride ourselves on being an ISO 9001-2015 certified
and Great Place to Work certified company. With a team of over 900 Talented &
Happy Vibrants spread across the US and global delivery centers in Mumbai,
Bangalore, Baroda, and Udaipur, we collaborate closely with clients ranging
from startups to large enterprises, assisting them in building next-gen digital
processes and solutions to achieve sustained business vitality and deliver
exceptional customer experiences.
