This job is with Capco, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
WHY JOIN CAPCO
You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.
We Offer
- A work culture focused on innovation and creating lasting value for our clients and employees
- Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
- A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
- A diverse, inclusive, meritocratic culture
Exp - 7-10 years
Location: - Bangalore and Pune
Capco is looking for a Bengaluru or Pune-based Senior Production Support Engineer with prior experience in incident management and managing operational processes as well as providing leadership to the team in the pursuit of operational excellence. Candidates should have a technical background and will be responsible for production support at an Enterprise Command Center with 60+ India based SRE and Production Support Engineers.
Monitor production applications and systems to detect and debug issues across services
Improve operational processes (such as deployments and upgrades) to ensure they are as uneventful as possible and improve system stability and efficiency
Enable automation through tools to streamline operations
Work on performance enhancements/developments as prioritized by Business and deploy into production following the Change Management Cycle
Work on service requests using the service management workflow, raised by Business Users and provide resolutions
Collaborate with development teams to manage code deployments and software
Provide regular status updates and keep documentation for procedures and resolutions
Drive initiatives to develop long-term solutions and operational excellence
Desired Experience / Skills
Bachelor's degree, preferably in Computer Science or Engineering or other relevant technical fields
Comfortable maintaining existing Production Support Solutions whilst leading production improvement activities
Deep skills in systems (operating systems, storage subsystems, networking) whilst implementing best practices for availability, reliability, and scalability
Strong interpersonal skills around communication, teamwork, time management, adaptability, and critical thinking
Verifiable interests in algorithms and distributed systems
Experience with knowledge management systems, preferably Confluence and SharePoint
Knowledge associated with GLOSS, SWIFT, BPSA, PMC, Algo, OWS would be a positive
Experience scripting on Unix/Linux using Python Database application development experience (Oracle, SQL Server etc.)
DevOps SME with exposure to FinOps considered an added benefit
Must be considered an expert and go to person regarding Informatica and Batch Job Schedulers (TWS / Autosys)
Build monitoring solutions that alert on symptoms rather than on outages
Strong experience with BI tools preferably Grafana
Significant multiyear experience working within Production Support, SRE, and DevOps
Performance troubleshooting and tuning experience
Experience with development tools that aid in debugging, locating memory errors, performance analysis, etc.
Financial Services Industry experience
Knowledge of Cloud - AWS, Azure and Snowflake would be considered a big plus Personal Attributes:
Excellent verbal and written skills and ability to liaise with all levels from interns to Board Level Members
Pro-active and entrepreneurial manager, comfortable with ownership responsibilities, who demonstrates a can-do attitude
Able to function effectively as a leader at the Enterprise Command Center and go to resource for incident management and application monitoring
Prepared to work India Production Day Hours and stay as long as required, if business challenges necessitate your personal input on shift handovers to get the job done
