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Responsible for leading a team of Admissions Officers and the implementation of the Admissions Strategy, which is market and customer driven and delivers continuous improvements in speed, accuracy and customer centricity in mind.Responsible for ensuring the Admissions Team are effectively led and that they meet set targets, service level agreements, achieve customer service excellence and other agreed KPI's.Responsible for achieving and exceeding set KPIs in relation to service levels, customer service and error rates.Act as a key point of contact between the India admissions team and the University, ensuring alignment in admissions strategy and objectives.Responsible for the development of effective training regarding systems and processes, to ensure team members and colleagues across the Admissions, Conversions and Recruitment team have a full understanding of the admissions function and its processes in order to best support students and stakeholders.
A successful candidate should have:Minimum 6 years in domestic higher education admissions or related roles, with at least 3 years in a managerial capacity.Excellent knowledge of admissions processes and service level agreement frameworks.Delivery of customer service excellence.Detailed knowledge of managing a complex customer journey.Understanding of higher education systems in both India and the UK, including compliance and regulatory requirements for student admissions.Experience in managing teams across multiple locations
Opportunity to be part of leading global education company ss.
Function:Education
Job Type:Permanent Job
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Date Posted: 13/10/2024
Job ID: 96051313
Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.
