- Customer Interaction:
- Respond to customer queries via email, WhatsApp, or phone calls efficiently and promptly.
- Provide prompt and accurate responses to client inquiries via email.
- Update clients regularly about the status of their properties.
- Maintain a high level of customer satisfaction by providing timely and accurate information.
- Technical Knowledge:
- Handle ATS (Agreement to Sale) registrations accurately.
- Complete understanding of agreements to sell, sale deeds, and the registration processes for these documents.
- Raise demands and forward GST information to the accounts department.
- Ensure compliance with RERA (Real Estate Regulatory Authority) laws and regulations.
- Stay updated with the latest developments in RERA laws and ensure all activities comply with these regulations.
- Financial Management:
- Efficiently manage and collect payments from customers.
- Calculate interest on delayed demands and other financial implications within the real estate sector.
- Liaise with the accounts department to ensure smooth financial operations.
- Communication:
- Maintain clear and professional communication with customers at all times.
- Provide detailed updates and reports to the management team as required.
- Compliance and Regulation:
- Stay updated with the latest developments in RERA laws and ensure all activities comply with these regulations.
- Address and resolve any regulatory issues that arise.
- Client Engagement:
- Expertise in identifying optimal times for raising demands based on client engagement and market trends.
- Skilled in presenting properties to clients, particularly in the Goa area, ensuring a positive client experience and engagement.
- Software Utilization:
- Proficient use of Mdocs or equivalent real estate management software to manage client information and transaction details.
Qualifications And Skills
- Postgraduate degree from a recognized institution.
- Minimum 3 years of experience in the real estate sector.
- Proven track record of managing relationships with HNI clients in the luxury real estate sector.
- Experience in handling property transactions and registrations.
- Strong knowledge of ATS registration processes and demand raising.
- Proficient understanding of GST regulations as applicable to real estate.
- In-depth knowledge of RERA laws and regulations.
- Excellent communication skills (verbal and written).
- High efficiency in managing and resolving customer queries.
- Proven track record in effective payment collection.
- Exceptional communication skills, meticulous attention to detail, and a strategic thinker with the ability to work under pressure.
- Ability to work independently and handle multiple tasks simultaneously.
- Strong organizational and time-management skills.
Skills: customer service,communication,collection strategy,legal administration
