Sr Manager / Manager Operations

The Sr. Manager of Operations and Service Delivery is a critical member of our Team. She/he must bring a passion for transforming accounting from a craft to a replicable process like Toyota did in the automotive business. Small to medium-sized companies in the US are hungry for accounting firms that go beyond routine bookkeeping and help protect the client, make more money, and avoid common pitfalls. We have created a process that delivers high-quality accounting at an attractive price. As we continue to automate, we also have added value-added services, including dashboards, analytical tools, process improvement consulting, IT services, and more. Our ability to secure Preferred Vendor positions with QSR franchisors is a testimony to our success. We have led the industry in automation, process improvement, and innovation and plan to continue to do so.

The ideal candidate is inquisitive, hands-on, passionate, and highly consultative in nature. The individual will report to the VP HR and Operations and closely collaborate with the CEO and Senior Stakeholders to drive projects across Indevia.

• Responsible for Service Delivery, driving SLA metrics and providing leadership in dealing with overall operational and client issues. Ensuring that the clients are satisfied with the performance.

• Responsible for Operational Excellence & Productivity improvement Initiatives & Implementations.

• Managing team functions and utilizations, viz. workforce planning, facilitating recruitment, selection, induction, performance appraisal, training, etc., in line with overall business goals.

• Manage Transition of new clients, redesign processes, and identify process transformation opportunities & projects.

• Conduct periodic reviews with managers and drive corrective action where required in order to ensure delivery predictability.

• Identify opportunities for work redesign, workflow enhancement, shift utilization, Staff mix, and staff utilization in order to meet / exceed internal financial goals.
  

1. Leadership:

• Builds and maintains a departmental structure, operating standards, and practices that are responsive and adaptable to evolving business needs.

• Develops and implements a talent plan to ensure the right people are in the right place at the right time to meet the organizations st rategic needs.

• Manages employee performance by establishing clear goals and expectations, tracking progress against the goals, ensuring timely feedback, and promptly addressing performance problems and issues.

• Manages direct reports to demonstrate the ability to effectively manage and develop their assigned staff.

  Team Management:

• Shares knowledge, mentor, and educates the organizations staff regarding the companys vision, opportunities, and challenges.

• Ensure company operation hurdles are resolved in a timely and cost-effective manner.

• Supervise staff in accordance with the operational and revenue objectives.

• Coordinate resource deployment across all processes for the engagement (Team Size,

  Span, Shift Utilization, Skill sets) in order to ensure budget & pricing assumptions

  compliance.

• Identify training needs for team members.

• Masters or a bachelors degree in commerce with 8 - 10+ years of experience or in a related field.

• Leader with a service mindset who takes pride in growing the people she/he leads.

• Deep understanding of how to use accounting to create value for the client.

• Passion for using the best tools available to transform accounting.

• Entrepreneurial spirit who is excited by the prospect of rapid growth.

• Demonstrated ability to lead a team of professionals to higher levels of performance.

• Excellent interpersonal skills in dealing with peers, superiors, and staff.

• Excellent oral and written communication skills in English. Able to interact with US clients and prospects via phone, email, and in person.

• Excellent interpersonal communication skills with a strong orientation toward customer service and the ability to communicate technical information effectively to technical and non-technical audiences.

• Process-driven with a strong Project Management and Product Owner Mindset