Sr Manager, Cloud Engineering & Operations - Networking

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey Bring your brightest version of you and have a brighter work day here.

About the Team

In Workday's BT Infrastructure team, we're dedicated to empowering workmate productivity through our innovative platforms, tools, and services. Our team thoughtfully runs Cloud, Systems and Network engineering and operations, driven by a genuine passion for problem-solving, innovation, and delivering exceptional customer service.

About the Role

The ideal candidate will be a self-motivated leader that consistently brings a high level of dedication to Workday, customers, and workmates. Leading a team of local operations engineers in a 7x24 follow the sun environment. Ensuring seamless continuity between the global operations teams.

RESPONSIBILITIES INCLUDE:

NETWORK MANAGEMENT & OPERATIONS:
- Partner with the Global Sr. Network Operations Manager to supervise, and maintain network infrastructure, including LAN/WAN, VPN, cloud environments, and security systems.

- Ensure the reliability and availability of all network services by proactively leading network performance, minimizing downtime, and quickly resolving issues.

- Collaborate with engineering teams to optimize network architecture and performance in alignment with business needs.

TEAM LEADERSHIP & DEVELOPMENT:
- Lead and mentor a local team of network operations engineers and analysts, providing direction, guidance, and professional development opportunities.

- Meet performance metrics, goals, and schedules for the network operations team, ensuring alignment to service level agreements (SLAs).

- Foster a collaborative and results-oriented team culture, promoting continuous improvement and knowledge sharing between the broader Network Engineering and Operations teams.

INCIDENT AND PROBLEM MANAGEMENT:
- Own the troubleshooting, diagnosis, and resolution of sophisticated network issues and outages, minimizing impact on business operations during local timezones.

- Establish and manage an effective escalation process for network-related incidents and ensure timely resolution of high-priority issues and ensure proper handoff between global operations leadership and engineers.

- Conduct post-incident reviews and create reports to identify root causes and implement corrective actions.

- Network Security & Compliance:

- Ensure that the network infrastructure is secure by implementing and enforcing security policies, protocols, and standard processes.

- Regularly audit network infrastructure for vulnerabilities and be responsible for remediation efforts.

- Stay informed about emerging threats and vulnerabilities, ensuring the network environment remains resilient and aligned with industry standards and regulations.

CAPACITY PLANNING & OPTIMIZATION:
- Analyze network traffic and performance data to identify trends, bottlenecks, and areas for improvement.

- Develop and implement capacity planning strategies to accommodate growing network demands and ensure optimal performance.

- Work with collaborators to plan and implement network upgrades, expansions, and improvements as needed.

REPORTING & DOCUMENTATION:
- Prepare and present regular reports on network performance, incidents, capacity, and project statuses to senior leadership.

- Maintain detailed documentation for network architecture, configurations, policies, and procedures to ensure consistency and compliance.

About You

Basic Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., CCNP, CCIE, CompTIA Network+, etc.) are highly preferred.
• Demonstrated ability in network operations for 8-10 years, with at least 4 years in a managerial or leadership role.
• Demonstrable experience leading large-scale network infrastructure in an enterprise environment.
• Strong knowledge of networking technologies (e.g., TCP/IP, DNS, VPNs, firewalls, routing, switching) and network security protocols.
• Hands on experience with Zscaler SASE (ZIA and ZPA), Cisco Route/Switch, Palo Alto Networks Firewalls, Juniper Mist Wifi, F5 Load Balancers
• Hands on experience with AWS network solutions, including WAF, Firewalls, VPN, Transit Gateway
• Automation using Infrastructure-as-Code with Terraform to deploy code to Switches (on-premise) as well as to build VPCs, Network devices and configuration in AWS via CI/CD pipeline

Skills:

• Excellent leadership, communication, and social skills.
• Strong troubleshooting and problem-solving abilities.
• Experience with network monitoring tools and technologies (e.g., SolarWinds, Wireshark).
• Familiarity with cloud networking (e.g., AWS) and hybrid environments.
• Solid understanding of ITIL standard processes for service management.

Additional Attributes:

• Strong organizational skills with the ability to prioritize and manage multiple tasks.
• Ability to thrive in a fast-paced and multifaceted environment.
• Diligent and committed to delivering high-quality work

Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles If so, ask your connection at Workday about our Employee Referral process!