Sr.IT Executivce -Kochi

IT Role:

Provides day to day IT support to all users for different agencies through Service Now, Teams, WhatsApp, Phone call and through emails for WFMH and WFO users, taking follow up with concern teams on the issue.

Provides technical support for desktop and laptop user systems.

Provides hardware, network support for Printer, ISP, PRI, CCTV, Door Access, Servers, Desktop and laptops and managing inventory, warranty, support renewal, AMC, updates, configuration and asset movement.

Responsible for taking weekly backup for switches and monitoring location server backups.

Responsible for maintaining on premises servers, Firewalls, network assets, ISP, PRI, CCTV, Door Access, WIFI AP and services for location.

Maintains and applies all security policies to assets as per GVA guidelines team.

Supports in different GVA projects like Azure WAN, AJOW, Data retention etc.

Prepares for weekly IT audit for SSC location keeping systems up to date and secure as per guidelines and updates.

Creates OVH apps, VDI, RDM, TMS access for users.

Admin Role:

Handle admin work for location, vendor management, AMC renewal, Building management, new procurement, vendor quote, etc.

Help in activities like Annual event, floor events, Festival events, decoration etc. Purchase gifts for functions and festivals.

Maintains stock of office supplies and materials and place the order when necessary.

Organizes the Housekeeping and Security teams to make sure the office is clean and safe environment for employees.

Handle different vendors invoice, payments details and assist the accounts team to get it done on time.

Arrangement of logistics and pantry items for employees and guests.

Responsible for hotel and transportation for guests.

Assistance to employees in admin related queries like health insurance, PF, medical reimbursement, vaccination etc.

Coordinate with banks for opening salary accounts for new employees and helping to resolve account related issues.

Responsible forcreating ID cards and provide all access cards for new users.

Qualifications :

A Bachelor or master's degree in information technology or any equivalent qualification with decent academic scores.

Experience of more than 2-5 years in managing IT infrastructure in a mid-size corporate setup and handling all related activities independently.

In-depth knowledge of the industry with proven work experience focussing on interpersonal skills, analytical/statistical skills, time-management, problem solving and decision-making skills.

Good communication skill in English (both Oral and written)

Good hands-on knowledge in infrastructure project management.

Flexibility to work in any shifts.

Approachable and responsive, pleasant, confident, able to work under pressure.

Maintains a professional and business-like appearance.