Sr. Front Desk Representative

We are looking for a pleasant Sr. Front Desk Representative to undertake all patient and office management duties. You will be the face of the company for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises.

Payscale: INR. 18,000 - INR. 21,000

Responsibilities:

Act as the first point of contact for patients and customers

Handle all the escalated situations at the front desk

Appointment Booking over call and for walk-in patients, including basic query resolutions from potential patients

Managing patient flow for ongoing patient treatments such as coordinating time slots with doctor and patients, answering basic patient queries etc

Manage Billing + Payments; Regular Reporting of daily business with HQ Team

Responsible for the upkeep and smooth functioning of the centre

Maintain inventory including pharmaceuticals, treatment essentials and other goods sold

Maintain essential resources for the smooth functioning of the centre

Coordinating with local vendors to ensure smooth functioning of the centre

Coordinating with HQ to replenish resources and inventory on a monthly basis

Staff Management such as ensuring regular attendance

Requirements:

2-3 years of prior working experience

Intermediate computer skills are a must

Strong communication and people skills

Job Types: Full-time, Permanent

Pay: 18,000.00 - 21,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off

Schedule:

• Morning shift

Application Question(s):

• Do you speak English
• What is your expected CTC
• Are you comfortable starting at a base salary of 18k-21K in hand
• Are you comfortable commuting to Karkardooma

Work Location: In person