Sr Executive - Relationship & Business Performance

Responsibilities
. Recommend and advise on best practices of picking and packing to improve Cx experience.
. Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
. Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
. Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience.
. Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.
. Provide recommendations to partners for continuous improvement on delivering best Cx metrics.
. Provide recommendations on the training aspects required to deliver/improve Cx metrics.
. Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.

Qualifications
. Graduate / 3-5 years of retail management experience
. Must have led 15+ people/ employees at Retail/ Store.
. Problem solving, data-driven decision-making
. Adaptability to dynamic situations.
. Experience from retail/FMCG/ quick commerce Industry.