Roles & Responsibilities:
- Monitoring and working on the real-time offline booking queue to ensure a higher conversion rate.
- Calling customers as per the SOP to share any important information or to collect payment for fare differences.
- Collaborating with tech and product teams to raise recurring issues and follow up for fixes.
- Utilizing booking platforms & GDS to enter customer information, search for selected flights, reserve seats, issue & reissue tickets.
- Verifying passenger details, flight itineraries and payment information to ensure accuracy.
- Liaising with flight partners for quicker ticket issuance, addressing customer needs and ensuring a smooth booking process.
Qualifications:
- Excellent knowledge of airline portals, GDS & CRMs
- Demonstrate expert-level proficiency in operating the Galileo GDS platform.
- Exceptional customer service and communication skills.
- Must be flexible to work over weekends & in rotational shifts.
- Strong understanding of fare rules, ticketing processes and travel regulations..
- High energy and drive to work in a start-up environment.
- Ability to multitask and handle multiple client inquiries simultaneously.
- Excellent Team Player
- 2+ years of relevant experience
