Key activities
- Is responsible for smooth execution of Exports shipments in line with customer requirements, country regulations, customs trade practices.
- Timely updates to customer service team on shipment related information
- To increase customer satisfaction (both internal/external) with best in class services
- Manage customer complaints efficiently through customer service team
- Manage cost effectively and strive to reduce cost consistently.
- Understanding of Exports/GSC Process and adherence of the same.
- Vendor Management
- To ensure realization of complete cost and revenue at the time of file handling itself in LOGIS through GSC team.
- Transmission of correct and complete documents to GSC team for file generation
- Record all data entry on part of GSC for addressal through HO.
- Maintain data quality all the times and avoid impact due data quality issues.
- To ensure regulatory compliance pertaining to AMS, ACI, ISF and FMC filing.
- Plug all possible gaps to eliminate revenue leakages.
- Avoid claims, penalties due service failures.
- To provide documents to FICO team as required for remittances.
- Timely closure of Network Open issue and to avoid same from occurring due mishandling of commercials at file level.
- Actualization of all Operational cost booked in LOGIS within timeline provided to avoid impact on P&L.
- Achieving all Operational performance targets set.
- To handle operational irregularities
- Send pre-alerts to network office with all necessary documents within 48 hrs of vessel sailing
- Co-ordinate with documentation team for timely LOT transmission
- Provide stuffing plan to gateway team
- Closure of dockets in time upon getting it signed by Manager ocean exports operations.
- Any Other responsibility designated by Manager Ocean Exports Operations
Skills
- Strong Ocean freight Operational knowledge.
- Customer service skills
- Interpersonal Skills
- Knowledge on product, consortium, transport indus tries
- Trade Laws, Country regulations and Customs practices
- Commercial Management skills
- Knowledge on currencies & conversions
- Good Communication skills
- Vendor Management
- Ability to achieve high level of service delivery.
Expected years of experience
- Experience: Minimum 5-6 yrs in the Shipping & Logistics Industry
Educational Qualifications
- Education: Master Graduate / Equivalent from a reputed Institute
