Job Description
- Provide effective customer service by leveraging in-depth knowledge of company
products.
- Collaborate with cross-functional teams to surpass customer service expectations.
- Troubleshoot installation and testing issues across various programming
languages and build environments.
- Escalate issues to R&D team and the Support Manager based on severity,
ensuring timely communication with customers regarding the status and resolution
progress.
- Share technical expertise and best practices with both customers and the support
team, fostering a culture of continuous learning.
- Develop and maintain an extensive knowledge base of known issues,
workarounds, and solutions to enhance the efficiency of issue resolution.
- Collect customer feedback on features, bugs and other areas of importance and
deliver this information to our Product teamRequired Skills and Experience
- Minimum of 2 years of experience in a customer facing role with a SaaS
software/application development company
- Fluency in written and spoken English.
- Availability for an 8-hour shift, Mon-Fri, within the business hours of the Central
European time zone.
- Strong knowledge of development technologies: .NET, C, C+, C#, Cobalt, Natural, Java, JavaScript, Python, HTML, Typescript
- Understanding of Operating Systems and App Support for Windows, iOS, and
Linux.
- Knowledge of Integrations such as Jira, Jenkins, TFS, Azure Devops, Bitbucket, GIT.
- Proficiency in support processes related to ticket tracking tools (Salesforce,
Zendesk).
- Hands-on experience with remote troubleshooting methods.
- Strong written, verbal and presentation skills.
- Strong problem solving and analytical skills.
- Capability to work independently and collaboratively within a team.
- Ability to multi-task across multiple products within different technology
platforms.
Job Description
- Provide effective customer service by leveraging in-depth knowledge of company
products.
- Collaborate with cross-functional teams to surpass customer service expectations.
- Troubleshoot installation and testing issues across various programming
languages and build environments.
- Escalate issues to R&D team and the Support Manager based on severity,
ensuring timely communication with customers regarding the status and resolution
progress.
- Share technical expertise and best practices with both customers and the support
team, fostering a culture of continuous learning.
- Develop and maintain an extensive knowledge base of known issues,
workarounds, and solutions to enhance the efficiency of issue resolution.
- Collect customer feedback on features, bugs and other areas of importance and
deliver this information to our Product teamRequired Skills and Experience
- Minimum of 2 years of experience in a customer facing role with a SaaS
software/application development company
- Fluency in written and spoken English.
- Availability for an 8-hour shift, Mon-Fri, within the business hours of the Central
European time zone.
- Strong knowledge of development technologies: .NET, C, C+, C#, Cobalt, Natural, Java, JavaScript, Python, HTML, Typescript
- Understanding of Operating Systems and App Support for Windows, iOS, and
Linux.
- Knowledge of Integrations such as Jira, Jenkins, TFS, Azure Devops, Bitbucket, GIT.
- Proficiency in support processes related to ticket tracking tools (Salesforce,
Zendesk).
- Hands-on experience with remote troubleshooting methods.
- Strong written, verbal and presentation skills.
- Strong problem solving and analytical skills.
- Capability to work independently and collaboratively within a team.
- Ability to multi-task across multiple products within different technology
platforms.
Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership. Bounteous x Accolite brings together 5,000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.
For more information visit:
Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership. Bounteous x Accolite brings together 5,000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.
For more information visit:
