nAbout this opportunity
nThis Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers ,switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases.
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nWhat you will do
nActively Supervising of ITSM Ticket queues to maintain MTTR.- Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
- Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
- First point of contact for support of any alarm/event/KPI related issues.
- Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
- Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).
- Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
- Node health checks and backups & trouble-shoot the deviation identified.
- Sharing details for MIR & CSR to respective teams.
- End to End Network Understanding.
- 3PP/OEM handling, Problem management support, Data Analytics, Customer Governance Handling.
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You will bring
nGood knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing.- Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
- IP Security protocols- IPSEC, GRE, VPN, CGNat.
- CISCO ACI, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN.
- Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces).
- Product/Vendor knowledge on CISCO & Juniper.
- Good Communication & trouble-shooting skills.
- 5-10 years of relevant in IP Domain
nWhy join Ericsson
nAt Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build never seen before solutions to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
nWhat happens once you apply
nClick Here to find all you need to know about what our typical hiring process looks like.
