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Coperion

Sr. Engineer-Customer Service

Early Applicant
  • a month ago
  • Be among the first 50 applicants

Job Description

A Customer Service Sr. Engineer must have a qualified Diploma/ bachelors degree or equivalent technical qualifications in mechanical engineering. Experience of Gear box overhauling (Flender/Renk/Shanthi gears/Triveni/Helicon/Precision Gears/Powder built gears) is preferred. The position also requires experience in rotating equipment but also interested in Extruder Maintenance Blower, Compressor, Dryers.
4. 4 Specific activities
Gearbox or rotating equipment specialists
  • Essential Skills/Experience
  • Resolving client problems and relating to customers
  • Monitoring customer accounts
  • Time management, specially to meet deadlines
Main Role & Responsibilities
  • Provide on-site installation, validation, and commissioning of Equipment s like extruders and PCS systems
  • Perform hands-on-site troubleshooting, Service, and repairs
  • Perform both product service and development responsibilities
  • Provide high level technical support to external customers at their location Provide On-site training to the customers
  • Work in india and if required travel all over world for Extruder overhauling jobs
  • We will involve to Service group based in Coperion, Stuttgart, Germany
  • Interface with cross functional work team such as field applications, customer support/services, product management, and marketing /sales
  • Develop Service technical documentation
  • Create and maintain service information in the company database as per visit reports protocol
  • Timely and professionally handle field service calls and issues arising from the field service visits
  • Commutate with the customer to ensure satisfaction and implement any necessary corrective actions
  • Misc
  • other duties commensurate with the capabilities of a Customer Service Engineer or as per Service Department Requirement

More Info

Industry:Other

Job Type:Permanent Job

Date Posted: 09/10/2024

Job ID: 95683807

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