Sr. Customer Support Executive

Description

We are seeking a highly motivated and experienced Sr. Customer Support Executive to join our team. The ideal candidate should have 1-5 years of experience in customer support and should be able to handle complex customer queries and issues. The candidate should be able to work in a fast-paced environment and should have excellent communication and problem-solving skills.

Responsibilities

• Provide exceptional customer support via phone, email, and chat
• Handle complex customer queries and issues
• Resolve customer complaints in a timely and professional manner
• Maintain accurate customer records
• Collaborate with other teams to ensure customer satisfaction
• Identify and escalate issues to appropriate teams

Skills and Qualifications

• 1-5 years of experience in customer support
• Excellent communication and interpersonal skills
• Strong problem-solving skills
• Ability to work in a fast-paced environment
• Good understanding of customer support tools and techniques
• Experience in handling customer complaints and escalations
• Good knowledge of CRM software
• Bachelor's degree in any field