Skills:
BPO, Customer Care, Customer Service, Call Centre, Communication, Non Voice, Voice,
We are looking for Sr. Customer Support Executive for fast growing E-Commerce company.
Qualifications And Skills
- 4 to 6 years of proven experience in customer support roles
- Excellent communication skills, both verbal and written
- Proficiency in using customer support software and tools
- Attention to detail and accuracy
- Strong organizational and time management skills
- Bachelor's degree in any field
- Fluency in English and Tamil. Fluency in more regional languages will be an advantage
Roles And Responsibilities
- Provide excellent customer service and support to clients via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Handle escalated customer inquiries and provide appropriate solutions
- Maintain a high level of product knowledge to effectively assist customers
- Collaborate with internal teams to ensure prompt and accurate resolution of customer issues
- Identify areas for improvement in customer support processes and recommend solutions
- Ensure customer satisfaction and retention through proactive communication and problem-solving
- Contribute to team success by achieving individual targets and goals
Salary: 13k - 25k (depending upon experience, skill set, proficiency)
Location
Chennai - T.Nagar / Guindy
Call 9381003750
Day shift
Email resume to [Confidential Information]
