Sr. Customer success Manager - HR Fraternity

Working with HR community and experience in wellness/recruitment/travel solutions is mandatory

CTC 800,000 to 1,200,000

Job Description

Locations : Mumbai , Delhi

Sr. Customer success Manager ( Mumbai)

Customer success Manager ( Delhi , Bengaluru )

At 1to1help we define customer success basis follow focus areas.

Build and expand penetration and impact in a portfolio of accounts (Trusted partner)

Ensure 20-30% growth in revenue within the portfolio (Cross-sell, upsell)

Ensure 98% Renewal of revenue in the portfolio

Drive strategic relationships and collaborate with customers in driving utilization of our platform and services basis benchmarks and metrics

Become a trusted partner and generate 4.5+ CSAT Scores for the portfolio of accounts

Create case studies and referral sponsors from your portfolio- which can impact indirect brand and sales

Penetrate deeper into accounts/sponsors

Co-ordinate and collaborate and ensure customer deliver and customer success

Adhere and drive automation and process driven customer delivery

We think how you do something is as important as what you do hence:

Ensure processes are followed key indices are met

Being organized and efficient is critical

Being conversant with tools and digital approaches to deliver outcomes is key

Ensure the teams are trained on becoming consultative and product oriented and are able to provide high levels of partnership and advise in Emotional Wellbeing for the Sponsors

Leverage data and provide insights and innovation

Collaborate with various teams to ensure innovative and impactful service delivery

Create right metrics present impact and deliver outcomes for sponsors

Leverage data to cross sell products and innovation ideas for customers

Experience Required:

5+ Years in Account and Relationship Management roles and managing a team of 1-2 individuals is a must

B2B Experience is a must

Working with HR community and experience in wellness/recruitment/travel solutions is mandatory

Additional Information

Key reasons why this role is special:

Scope - from business, engagement, account management and financials - the scope to learn and grow a rounded business leader

Emerging industry- emotional wellness is here to stay- All studies incl Mck, Deloitte point to India being the hotbed

1to1help- Undisputed leader; innovator

Sourcing

1.Key strengths to look for - experience in enterprise business , account management

2. Where to look for- selling value added services/tech to HR

Required QualificationAny Graduate ,

Job Insights: Important Tips to source better

• Please look for early joiners (Max. 30 Days)
• Prior experience in dealing with HR Fraternity is mandatory
• CTC comprises of 80% fixed and 20% variable.
• There are 3 rounds in the interview process.

Sr. Customer Success Manager-1 (Mumbai) (Budget upto 12 LPA)

Customer Success Manager-2 (Bengaluru/ Delhi) (Budget upto 10 LPA)

Learning & development - Coursera, Upgrad

Mental well-being- WPO, Optum, SilverOak, YD

HR tech- Darwinbox,keka,zoho, freshworks

Benefits administration - Marsh, Sodexho, Gallup