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Upadapt

Sr. Customer Service Executive - BPO

Upadapt
Early Applicant
  • 4 months ago
  • Be among the first 50 applicants
Exp: 0-2 Years
Gurugram, Gurgaon / Gurugram, India
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Job Description

  • Respond to customer inquiries via phone, email, or live chat in a timely and professional manner
  • Resolve customer complaints and issues, and escalate to higher-level management as necessary
  • Record customer interactions and transactions in a customer service database
  • Maintain a thorough knowledge of the company's products, services, and processes
  • Provide customers with information about product features, pricing, and availability
  • Cross-sell and upsell products and services to meet customer needs and increase sales
  • Process customer orders, returns, and exchanges in a timely and efficient manner
  • Follow up with customers to ensure their needs have been met and to resolve any outstanding issues

More Info

Industry:Other

Function:customer service

Job Type:Permanent Job

Skills Required

Customer Complaints
customer interactions
Customer Inquiries
Pricing
returns

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Date Posted: 17/07/2024

Job ID: 85075927

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