Sr. Customer service associate

Description

We are seeking a Senior Customer Service Associate to join our team. The ideal candidate will have 0-3 years of experience in the job market context of India and possess exceptional communication and problem-solving skills. The candidate must be able to handle high-pressure situations and maintain a positive attitude. The Senior Customer Service Associate will be responsible for ensuring customer satisfaction and resolving customer issues in a timely and efficient manner.

Responsibilities

• Provide exceptional customer service to clients via phone, email, and chat
• Resolve customer complaints in a timely and efficient manner
• Identify and escalate priority issues to the appropriate team member
• Maintain accurate customer records
• Stay up-to-date with product knowledge and company policies and procedures

Skills and Qualifications

• Bachelor's degree in business, communication, or related field
• 0-3 years of customer service experience in the job market context of India
• Exceptional communication and problem-solving skills
• Ability to handle high-pressure situations and maintain a positive attitude
• Proficiency in Microsoft Office and customer service software
• Strong attention to detail and organizational skills