Our vision is to transform how the world uses information to enrich life for .
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
JR62793 SR. CUSTOMER SALES OPERATIONS SPECIALIST
Responsibilities and Tasks
Key Responsibilities:
- Sox compliant order entry and management of orders.
- Day to day management of customer's accounts ensuring that a professional, collaborative and engaged relationship is developed and maintained.
- Ensure proactive steps are taken to optimize sales plans, maintain target inventory and meet other metric goals.
- Proactive monitoring/analyzing of reports to identify gaps between supply and demand.
- Collaborate closely with internal partners for operational efficiency.
- Focal point for customer related operational issues/escalations and the contact for the customer into supply chain
- Identify and strive for continuous improvement including the establishment of global best practices for customer support.
- Remain knowledgeable about all organizations products and services to support sales efforts, as well as Customer's products and market to better serve customer's needs and to represent Customer at Micron.
- Execute the Customer Supply Commitment process/response to forecast.
- CSP Alignment to Sales Plan - work with Sales to receive Bookings to CSP as well as perform CSP increases/remix needs.
- Calling out supply risk/opportunities in Estimated Closing file and Qtr End Meetings.
- Hub and/or vHub Management.
- Obtain #1 supplier ranking in supply and delivery categories.
- Initiate, build and sustain effective relationships and communication with internal and external stakeholders.
- Identify, participate, and drive system and process improvements in Customer's Operations Processes.
- Understand customer expectations and drive internal teams to provide optimal solution.
