Job Description
Sr. Consultant (Managed Services)
The resource will be part of a Managed Services team providing Application Management and Maintenance for our client's customers spread across the globe. Wide breadth of skills enabling one to solve complex problems in the areas of Application Availability, Performance and Capacity both in terms of incidents and problems. Experience in Production Operations (or Support) plus Software Maintenance (bug fixing, code maintenance) are a must.
You are great at
- Install, configure, maintain and monitor one or more OpenText (OT) products/solutions in the Cloud: OT Cloud, Customer premises, or 3rd party IaaS.
- Troubleshoot and find resolutions/workarounds to incidents
- Design, develop and test fixes for problems arising on top of customizations to OT products
- Research and fix problems in configuration mainly at Application Level, also demonstrating adequate knowledge of OS and Network as applications work in that context. Problems can be related to availability, performance, or capacity.
- Assist the project team in the development of customizations
- Work on performance tuning
- Performing deployments and applying product patches. Perform Upgrades, Migrations.
- Work in shifts: Morning, Regular, Afternoon and Night on rotation basis.
What It Takes
Skill set required:
Between 5 to 7 years of experience supporting OpenText Content Server or LiveLink (ECM) & xECM including development and maintenance of customizations. Exposure to remote administration services, or cloud operations environment.
Technical Skills
- Programing and scripting: Core Java, J2EE (Certification preferred), HTML, Ajax, OScript
- Operating Systems: Linux and/or Windows.
- Containerization and Kubernetes
- Web and application servers (any one or more of): Tomcat, Apache, IIS
- Directory Services: Open-LDAP, Active Directory, OTDS
- Database: MSSQL, Oracle (DML and routine maintenance tasks)
- Troubleshooting and debugging
- Excellent communication / presentation / verbal and written communication skills.
Definite Plus
- Prior experience working in an ISO27001 certified work environment
- ITIL Foundation certification
Skills: otds,regular,software maintenance,kubernetes,iis,scripting,opentext,oracle,written communication,night,support,debugging,configuration,troubleshoot,oscript,supporting opentext content server,monitor,3rd party iaas,iso27001,directory services,install,maintenance of customizations,database,ot cloud,customer premises,find resolutions,livelink,itil foundation certification,tomcat,availability,open-ldap,routine maintenance tasks,performance tuning,rotation basis,research,applying product patches,mssql,capacity,j2ee,performance,project team,morning,programing,afternoon,develop,production operations,active directory,perform upgrades,troubleshooting,presentation,verbal communication,opentext content server,development,communication,cloud operations environment,network,application management,applications work,containerization,operating systems,web and application servers,linux,assist,test fixes,windows,migrations,apache,core java,deployments,workarounds,configure,exposure to remote administration services,fix problems,html,ajax,knowledge of os,customizations to ot products,maintenance,dml,design
