Overview:
As a Senior Cloud Operations Engineer, you will play a crucial role in ensuring the seamless delivery of PowerSchool's global SaaS applications. Your work will involve managing cloud environments, software deployments and configuration, application operations to maximize system performance, availability, and security of all cloud-based systems. A passion for new technologies, commitment to exceptional customer service, and knowledge of generative AI will drive success in this role.
Responsibilities:
Duties & Responsibilities:
Collaborate closely with developers, architects and other cloud operations team members to build, manage and operate infrastructure and applications
Installation and configuration of highly available cloud-based software and customer environments
Complete periodic application software and infrastructure updates along with capacity planning
Identify and drive improvement opportunities in process and platform
Perform daily system administration tasks to ensure that all systems are up and running
Perform root cause analysis for production issues where the root cause is in infrastructure, environment, configuration, or deployment routines; understand when to escalate to product development teams; remediate root causes and implement preventative actions
Operate and maintain orchestration routines in production
Support product development teams in the delivery of continuous integration, continuous deployment, providing templates and patterns to follow to ensure code produced by product development teams can be deployed and scaled on standardized technologies and platforms
Performs basic database monitoring and troubleshooting of database performance issues
Participate in after-hours maintenance, when necessary, respond to emergencies, participate in customer calls when called upon in support of initiatives and incident response
Participate in 24/7 on-call support including shift rotations where required
Mentor junior team members across Cloud Operations
Qualifications:
Qualifications:
Bachelor's degree in Computer science, Information Systems or equivalent degree required
5-7 years supporting cloud-based applications and services
5+ years practical experience of AWS and/or Azure equivalent technologies such as EC2, NSGs, VPC/VNETs, Load Balancers, DNS, CDN and certificate management
3+ years doing server administration and cloud deployment of both Windows and Linux; including OS patching and vulnerability scanning.
3+ years writing Infrastructure as Code with tools like Terraform, CloudFormation, Chef, Ansible or comparable
1+ years experience with containerization and container orchestration techniques (Kubernetes, Rancher, Mesos)
Proficient with CI/CD techniques and tools such as Jenkins, Travis, and Bamboo
Experience with Python, PowerShell, Ruby, or other programming languages
Proficient with cloud Identity and Access Management (IAM), Azure AD (AAD)
Proficient with Relational and No-SQL databases (demonstrable proficiency or professional experience preferred)
Demonstrable knowledge of monitoring tools and APMs such as Datadog, NewRelic or similar
Capability to handle a heavy workload, competing priorities and frequent interruptions
Strong analytical and problem-solving skills, along with effective written and verbal communication
Environmental and Physical Requirements:
Ability to work in an office and/or remote setting
Comfortable using computers and peripherals for extended periods
Adaptability to changing work environments and schedules
Core Values:
We uphold the following core values:
Passion: We approach our work with enthusiasm, dedication, and a desire to make a positive impact
Accountability: We take ownership of our tasks, deliverables, and commitments
Curiosity: We embrace curiosity, seeking out new knowledge and innovative solutions
Teamwork: We collaborate, communicate openly, and support each other to achieve shared goals
EEO Commitment:
PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing [Confidential Information].
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