This position will facilitate and support a new product or enhancement by identifying requirements and acting as the liaison between the business users and the technology teams. Serve as a subject matter expert and coordinate resources within the team for the integration of large-scale projects.
Essential Job Functions:
- Lead and facilitate requirements gathering sessions to understand business unit needs and subsequently be able to translate those needs into tangible, consumable requirements by various audiences
- Collect, review, analyze, and document system/user requirements from business users
- Author and maintain software requirements with user stories, use cases, functional requirements and requirements modeling techniques
- Create test scenarios to be used in testing the business applications in order to verify that business unit requirements are incorporated into the system design
- Drive projects through lifecycle to completion, exercising creative ways to get issues resolved
- Act as a liaison between product and development organizations to build strong relationships and be a central point of contact for projects
- Participate in meetings with stakeholders to gather and document requirements and explore potential solutions
- Analyze information, including oral and written feedback from users, survey responses, and usage statistics to strengthen and validate requirements
- Perform business analysis and reporting
- Advise on the implementation of business processes
- Assist in planning and designing business processes and in formulating recommendations to improve and support business activities
- Such other activities as may be assigned by your manager
Qualifications/ Requirements:
- Bachelor s degree in Computer Science, IT, Statistics, or Business related degree or equivalent combination of education and experience
- Minimum of 6+ years of industry and/or relevant experience, typically with 1+ years in a Senior Associate level role or external equivalent.
- Mortgage industry experience preferred
- Familiarity with Ivanti ticketing system preferred
- Experience with software development life cycle methodologies full life cycle projects
- Ability to translate business requirements to technical resources in supporting the project
- Experience with large-scale project implementations that cross multiple departments using project management techniques
- Excellent written, verbal and interpersonal communication skills
- Critical-thinker with strong analytical and problem-solving skills
- Organized, detail-oriented and able to multi-task
Special Requirements:
- The employee may be required to report to a different local office as a normal, contemplated, and mandated incident of their employment
Working Conditions:
- Office environment with frequent computer, mouse, keyboard use
- Alternating between sitting or standing as needed
- Hearing, talking, reaching, grasping
