inFeedo is Asia's leading AI-powered People Experience Platform, is shaping the future of HR tech. We're on a mission to revolutionize the employee experience globally, with cutting-edge tools like Amber and AI Assist that empower over 600,000 employees and 300+ top clients like Myntra, TATA, Samsung, Lenovo and Genpact. Fueled by 100% YoY growth and a successful $12Mn Series A funding from Tiger Global and Jungle Ventures, we're an industry leader with a passionate team of 170+ individuals. Join us and be a part of the future of work!
We are looking for a Sr. Associate -Technical Support who is passionate about combining deep technical knowledge with customer-facing experiences. This role is responsible for the first line of response on all technical support and related communications internally and externally as related to after-sales support. You will partner closely with our Account Managers and Customer Success Managers to serve as the main technical point of contact throughout the lifecycle of our customers. The role is a go-to technical resource for the customer success team by being a cross-functional SPOC to drive successful outcomes through live assistance, behind-the-scenes support, and education on technical issues and challenges. You will be involved in implementation, integration, and technical assessment design. Our focus on post-sales allows us to deeply empathize with customers business problems, and therefore develop scalable solutions that align with their core use case
What will you be doing
Technical Solutioning: Provide technical guidance and support to customers during the integration of our products/services into their existing systems and infrastructure.
Troubleshooting: Troubleshoot technical issues and provide timely resolution to ensure customer satisfaction and retention.
Cross-functional Collaboration: Partner closely with the engineering team to ensure smooth knowledge transfer and alignment between technical solutions and customer needs.
Technical Documentations: Develop and maintain product guides, FAQs, and knowledge base articles.
Who will you work with
Aiman, Suvo, Palash, and of course the rest of the jovial inFeedo team.
Is this you
Education: Bachelor's degree in Computer Science, Engineering, or a related field.
Experience: Over 2 years in a technical role, ideally customer-facing or in solution engineering.
Technical Skills:
Strong understanding of APIs, including RESTful APIs.
Familiarity with cloud services (e.g., AWS, Azure, Google Cloud).Key Competencies:
Proven problem-solving abilities for complex technical issues.
Excellent verbal and written communication skills for technical and non-technical audiences.
Ability to create and maintain technical documentation (product guides, FAQs, knowledge base articles).Professional Attributes:
Passion for exceptional customer service and support.
Adaptability to fast-paced, dynamic environments with multiple priorities.
Commitment to continuous learning and staying informed on industry trends and technologies.
Brownie Points
SaaS Startup Experience
Alignment to our core values
What happens after you apply
Step 1: In 15-20 days, if your application shines and aligns with our criteria, our People Success Team will reach out to you for a quick chat about your journey so far.
Step 2: Within 4-6 days of that initial chat, we'll introduce you to your potential future team, and we will guide you through the rest of the hiring process.
Step 3: If our vibes align after meeting the Hiring Team, you'll have an opportunity to chat with the founders.
If we mutually enjoy the conversation, we'll celebrate with a virtual high-five and outline the next steps for you to join us.
At any step, if things don't work out, we proactively send an email. You are welcome to ask for detailed feedback and re-apply in the future :)
Our expectations before you click Apply Now
Read about inFeedo & Amber
We are an equal opportunity employer and value diversity at inFeedo. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or education.
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