Company Description
Sutherland is looking for an enthusiastic
Content Writer who is a self-learner to enrich client operations information with easy-to-follow articles, decision trees or other content.As a Content Writer, you will be responsible for producing high-quality, engaging, and informative content across various digital platforms. Your primary focus will be to create compelling product support content that drives customer engagement and reduces product returns.
Responsibilities
Job Description:
- Conduct thorough research on self-serve topics using digital tools and open search to gather information to support content creation.
- Leverage existing SOPs and troubleshooting documents to author customer facing articles and decision trees.
- Read through exhaustive verbose existing content to restructure information and create simple step-based and easy to follow content.
- Able to comprehend and write content and align to client tone of voice.
- Author and format content in DITA using Oxygen XML editor or other DITA XML based tools.
- Proofread and edit content to ensure grammatical accuracy, coherence, and adherence to style guide and client guidelines.
- Collaborate with the client to develop content strategies that align with our business objectives and target audience.
- Create new templates, if required, to author different article types.
- Streamline processes and build flowcharts where applicable.
- Meet deadlines and manage multiple projects simultaneously, if required.
Qualifications
Our most successful candidates will have:
- 1-3 years as a content writer, technical writer, or editor
- Exceptional writing, editing, and proofreading skills with a keen eye for detail.
- Experience doing research using multiple sources.
- Excellent command of the English language and strong communication skills.
- Ability to meet deadlines.
- Graduate in English literature or related field and relevant experience is an added advantage.
- Previous experience of working in DITA XML is an added advantage.
- Experience with Content Management Systems and basic HTML, and XML.
- Portfolio of published articles is preferred.
Experience with text-based AI, LLM models is an added advantage.
Additional Information
All your information will be kept confidential according to EEO guidelines.
