Sr. Associate- Customer Success

inFeedo, Asia's leading AI-powered People Experience Platform, is shaping the future of HR tech. We're on a mission to revolutionize the employee experience globally, with cutting-edge tools like Amber and AI Assist that empower over 600,000 employees and 300+ top clients like Bank of Indonesia, Kalbe, tiket.com, and Genpact. Fueled by 100% YoY growth and a successful $12Mn Series A funding from Tiger Global and Jungle Ventures, we're an industry leader with a passionate team of 170+ individuals. Join us and be a part of the future of work!

Customer Success Managers are the voice of our customers at inFeedo. We're looking for people who have demonstrated excellent customer retention skills with an ability to translate business needs into product specifications.

We believe that a key aspect of innovation is to create a diverse culture where individuals from different fields come together. Example: We have an HR person working in sales, a sales person working in HR and are looking for cross functional experts to join our CS team.

HR/engagement consultant expertise OR SaaS product expertise preferred!

No. of positions: 1

What will you be doing

• Collaborate with CSMs, product, and tech teams to evaluate the feasibility of customer enhancement requests. Facilitate product development by gathering feedback, identifying recurring issues, and working closely with the product team to address and prioritize improvements
• Build strong relationships with key client stakeholders, acting as a trusted advisor for AI-based HR solutions
• Understand client needs to provide personalized support, training, and guidance
• Conduct regular check-ins and business reviews to ensure client satisfaction and goal alignment. Act as the primary contact for client support issues, ensuring timely resolution
• Drive AI product adoption by showcasing value and impact on HR processes
• Gather client feedback to propose enhancements and collaborate with internal teams for product improvements

Is this you

• 2+ years of experience in Customer Success or Account Management within HR tech or SaaS, with a focus on AI-based products
• Proven ability to manage client relationships, drive product adoption, and solve complex issues
• Strong understanding of technology in HR management, with proficiency in CRM tools and data analysis
• Excellent communication skills, capable of building rapport with diverse stakeholders
• Proactive, analytical, and client-focused, with the ability to manage multiple priorities and provide actionable insights

Brownie

1. Points SaaS Startup Experience (2+ work experience )
2. Alignment to our core values