- Buyer would be the first line of customer contact through his system application or through an assigned phone extension.
- Buyer would be responsible to address all incoming orders as follows: respond to all phone requests, respond to web requests, expediting of purchase orders from requisition to delivery, obtain quotes and determine lead times when applicable, document appropriate due diligence, supply literature to client and update and follow up on customer requests.
- Ensure interaction with the client (MetLife Customers) regardless of need or level
- Ensure adequate knowledge of relevant commodities and services, the various bidding process and policies and staying abreast of market trends
- Ensure to keep adequate relationship with vendors, including monitoring vendor performance.
- Ensure adequate knowledge of policies and procedures pertaining to procurement and PeopleSoft system.
- Ensure the supply and resolution of all account payable issues, equipment trade-ups/surplus, P-card expenses, and support to commodity expert for 1X requests, reconciliation of errors and participation in Supplier scorecard.
- Ensure that the quality of transaction is in compliance with predefined parameters as defined.
- Ensure that targets are met in accordance to SLA and internal standards.
- Ensure adherence to established attendance schedules.
Any other essential function that may occur from time to time as directed by the Supervisor.
Primary Internal Interactions - AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.
- Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.
- Agents for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
- Subject Matter Expert for the purpose of work thread related issues and escalated transactions.
- QCA for the purpose of feedback and audit.
- Trainers for the purpose of Pre-process and Process training.
