Should have good understanding ofSPO customization - SPFx, react js, Power Platform.
Able to understand and comprehend conversations with the client and end users.
Should have knowledge and experience in Ticket Resolution.
Should have basic network troubleshooting skills.
Good understanding of service operations concepts such as incident, service request fulfillment, change and problem and ticketing tools such as Remedy or SNOW.
Able to effectively communicate with client, end users, vendors, and 3rdparties.
Able to report/lead meetings with relevant stake holders as needed.
