Specialist/ Team Lead

Dear Applicants,

Warm Greetings fromReSource Pro!

Principal Responsibilities:

1. Operates a variety of client systems and performs complex tasks and activities without

supervision following information security policies, procedures and guidelines. Meets and

exceeds client performance standards.

2. Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a

timely manner. Takes initiative to find solutions and works effectively as a member of the

team.

3. Develops and implements procedures to meet quality, quantity, and timeliness standards.

4. Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative.

5. Coaches less-experienced staff in learning procedures and insurance knowledge

6. Analyzes the root cause of processing problems and keeps team and supervisor, and client

informed of issues and solutions.

Minimum Qualifications:

1. Bachelor Degree

2. Working Experience 5+ years at-least 1.5 years as a Team Lead

3. Competencies, Skills and Behaviors - Train others, Builds team relationships, Communicates

effectively, Demonstrates functional, Customer centric

Email Id - [Confidential Information]