- Provide excellent customer service to employees related to TE inquiries.
- Efficiently address inquiries from employees regarding policies, processes and systems.
- Educate and train travelers and BU personnel on the proper procedures for expense reporting and reimbursement and the past due guidelines.
- Reconcile, research and support credit card accounts.
- Helpdesk/ Customer Service
- Research and resolve issues regarding traveler set-up or misapplied payments.
- Interact with peers and various management levels to address any credit card or expense inquiries.
- To ensure that all Card Payments are reviewed and paid on time.
Ensure Compliance to Corporate Travel Policy:
- Review soft limits and audit flags to reduce risk and ensure compliance to travel policy and local tax and legal guidelines.
- Assist Corporate Security and Corporate Audit in review of specific cardholder account reviews.
- Educate BU personnel and travelers on best practices of expense reporting, past due accounts and traveler terminations.
- Monitor various reports for compliance.
Miscellaneous Travel processes:
- Troubleshoot and resolve issues regarding batches or payment failures.
- Improvise process by adding new activities or by eliminating non-value steps.
- Provide/generate TE reports/dash boards which will depict TE spend.
- Subject matter expert on corporate credit card program and employee expenses.
- Perform reconciliations on credit card end to end process.
- Review outstanding charges and communicate outstanding charges to employee and Shared Services Financial Leads.
