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We are seeking a Specialist, Service Desk to join our team. The successful candidate will be responsible for providing technical support to end-users, identifying and resolving technical issues, and escalating complex problems to the appropriate teams.
1. Answering incoming calls and making outbound calls to customers or clients.
2. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
3. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
4. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
5. Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
6. Ensuring accurate and complete documentation of customer interactions and transactions in the system.
7. Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.
Date Posted: 24/10/2024
Job ID: 97693371
Elitez Group was formed out of our collective expertise to enable our clients’ growth with quality and timely Human Resource Outsourcing Services.
Our commitment towards People Excellence and Operational Excellence serve as the twin pillars supporting the vision of our clients. From outsourcing of business processing to developing internal capabilities through training,
