Job Description
About Bristlecone
Bristlecone is a supply chain consulting and system Integration multinational company, founded in 1998, with its headquarters situated at San Jose, California. The company is a part of 20.7 billion multinational Mahindra Group. They have completed more than 300 engagements across 20 different industry verticals till now. The company is ranked among the top 10 supply chain system integrators of 2012 in Gartners Supply Chain System Integrators survey.
We are the leading provider of AI powered application transformation services for the connected supply chain. With 12+ global hubs and 2,500+ consultants, our industry focus, supply chain expertise, consulting driven approach and proprietary accelerators empower our customers to thrive on change.
Roles
Promptly responding to customer queries via email and live chat
Immediately escalating serious complaints or issues that you are not equipped to deal with.
Identifying common problems and escalating them to management, along with suggestions for improvement, wherever possible.
Maintaining a polite, helpful, and professional manner.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
Familiarizing yourself with new products and services as they are introduced.
Attending workshops and meetings as required.
Providing training to new customer service agents.
Respect client confidentiality.
Requirements
A Bachelors degree in business, communications, or a related field may be advantageous.
Practical experience with help desk software, such as Zendesk, and CRM Customer Relationship Management software, such as salesforce, may be required.
Previous experience in customer service in chats role is preferred.
The ability to respond appropriately under pressure.
Sound judgment and excellent problemsolving skills.
A positive attitude and the ability to build relationships with clients.
The flexibility to work irregular hours, when required.
Superb written and verbal communication skills.
