Serves as first line response to regional queries from employees to address HR related questions
Displays broad understanding of regional/global HR policies, processes, and resources.
Demonstrates technical/functional skills to assess, respond, and resolve issues in alignment with HR policies and processes
Resolve our internal customer problems by researching issues and taking additional steps as required while providing excellent customer service.
Provide escalation support for complex inquiries and provide follow-up as needed.
Maintain accurate and up-to-date employee records in the HR database.
Provide input and recommendations on processes and improvements supporting technologies.
Achieve high service delivery standards by responding and completing all transactional work within the pre-determined service level expectation.
Works with regular oversight to deliver against clear set of priorities and receives basic guidance when introducing new responsibilities
Follows established workflows within the pre-defined organizational procedures and processes
Work and day-to-day activities are closely monitored by supervisors/managers
Run ad hoc reports to validate organizational and personnel data as needed
Assist with other departmental initiatives and projects as assigned.
Maintain working knowledge of company policies to provide guidance to employees and managers while ensuring compliance and consistency.
Follow up with employees and managers on incomplete processes, resolution of HR and benefit issues, timesheet discrepancies.
Contribute to special projects, assuming responsibility and timely delivery for allocated tasks
Deliver an effective recruitment and onboarding process post offer stage, including ensuring the completion of background checks, preparing contracts of employment and liaising with relevant internal stakeholders.
Overseeing all stages of the pre-start candidate journey and positively impacting the process from offer to start date
Conduct regular audits to ensure the entire team is compliant with legal and regulatory requirements (RTW checks, quality control etc).
Managing the shared HR team Inbox
Experience:
Has prior experience in the HR space and a demonstrated proficiency in handling a broader range of employee issues.
Possess understanding of the product/service and can troubleshoot moderately complex problems independently
