Specialist, OPEX, India( Property & Casualty Domain)

Purpose of the Position

• 1 - Implement OPEX Standards

Ability to create and implement standard operating procedures in line with the OPEX standards

Review the current procedures and standardize as per the OPEX requirements

Oversee the progress to ensure the processes are on track

Understand operational standards defined by OPEX, performance audits to ensure adherence to defined standards

• 2 - MIS Reporting

Should have a strong foundation knowledge of excel

Ability to create and track reports around Average Handling Time, Efficiency and Utilization

Ability to create reports around payroll, budgeting and incentive coverage

Perform data analysis for generating reports on periodic basis

Excellent time management skills with a proven ability to meet deadlines.

Strong logical and analytical skillsets

• 3- Stakeholder Management

Ability to connect with different teams within SDU to implement the OPEX standardized procedures

Ensuring project delivery on time and tracking project deliverables closely

Support in the implementation of organization-wide projects driven by OPEX

Resolve any clarifications sought by SDU on operational dashboards or compliance scores published

Qualifications

Graduation

Working Experience

• Minimum 6-8 years experience in Insurance Operations preferably P&C.
• Knowledge of US P&C domain will be a plus.

2+ years of experience in SOP / process documentation.

Competencies, Skills and Behaviors

• Proven work experience in Insurance Operations (must)
• Excellent written and verbal communication skills in English.
• Strong attention to detail and ability to work independently.
• Proficient in Microsoft Office Suite and SharePoint.
• Familiarity with screen capture software is a plus.
• Ability to work in a fast-paced environment and manage multiple assignments simultaneously.
• Strong organizational and time management skills.
• Experience in process documentation is a must
• Analytical and goal oriented
• Excellent stakeholder management skills
• Work cohesively with the team and support as appropriate to achieve common goal