We are seeking an experienced in Travel and Expenses Processor to manage travel related activities for employees across IFF.
Brief :
- Provide excellent customer service to employees related to TE inquiries
- Efficiently address inquiries from employees regarding policies, processes and systems.
- Provide support of the expense software.
- Educate and train travelers and BU personnel on the proper procedures for expense reporting and reimbursement and the past due guidelines.
- Reconcile, research and support credit card accounts.
- Helpdesk/ Customer Service
- Strong oral and written communication
- Research and resolve issues regarding traveler set-up or misapplied payments.
- Interact with peers and various management levels to address any credit card or expense inquiries
- To ensure that all Citi Card Payments are reviewed and paid on time.
Ensure Compliance to Corporate Travel Policy:
- Review soft limits and audit flags to reduce risk and ensure compliance to travel policy and local tax and legal guidelines
- Assist Corporate Security and Corporate Audit in review of specific cardholder account reviews
- Educate BU personnel and travelers on best practices of expense reporting, past due accounts and traveler terminations
- Monitor various reports for compliance
Miscellaneous Travel processes:
- Troubleshoot and resolve issues regarding batches or payment failures
- Improvise process by adding new activities or by eliminating non-value steps
- Provide/generate TE reports/dash boards which will depict TE spend.
- Subject matter expert on corporate credit card program and employee expenses
- Perform reconciliations on credit card end to end process.
- Review outstanding charges and communicate outstanding charges to employee and Shared Services Financial Leads
Education Qualification Years of Experience:
- At least a Bachelor s degree in Accounting.
- Proficiency in Microsoft Office Suite, with emphasis on Excel
- Prior experience with Travel and Expense Product Concur and TMS preferred.
Key interfaces:
- Travel Expense, Accounting, Excel, Expense Reports, Concur, Databases, TMS Finance
