About The Role
Grade Level (for internal use):
10
TheRole: Platform Metrics Specialist
The Team
The Private Markets space is rapidly expanding and so is our product offering. iLEVEL is part of the larger Enterprise Solutions technology team, composed of over 100+ engineers operating out of the USA (United States of America), Europe, and India. All team members share a passion for technology and solving complex technical problems with focus on quality and high performance.
The Impact
As part of the Service Management Team you will own, track, manage, and report data across various operational activities of the Private Market Tech division.
What's In It For You
Become part of Enterprise Solutions Technology Transformation office with high visibility across key stakeholders & opportunity to be part of the key initiatives for technology organization.
- Support the initiatives that focus on transformational next-gen technology deployments.
- Can further develop your skills within a dynamic global organization through variety of tasks/assignments and mentorship.
- Support processes that directly impact the day-to-day operations of our organization.
- Build on your experience with keeping multiple initiatives moving while handling team expectations and interacting with a wide range of stakeholders.
Responsibilities
- Monitor and analyze key performance metrics such as cycle time, plan-to-done ratio, and scheduled vs. unscheduled releases.
- Develop and maintain dashboards and reports to visualize team performance and project progress.
- Conduct postmortems and root cause analysis to identify and resolve issues.
- Utilize tools like PagerDuty to manage incident responses and ensure effective support operations.
- Liaise with multiple scrum Team Leads to gather relevant data and provide actionable feedback.
- Facilitate communication and collaboration among teams to promote continuous improvement.
- Apply agile methodologies to manage and optimize workflows.
- Capture and analyze team data to identify trends and areas for enhancement.
- Create Dashboards and Charts to monitor monthly progress on various KPIs, highlighting key insights and recommendations.
- Provide stakeholders with relevant, accurate and timely information.
- Manage effective communications with all the stakeholders as needed.
- Proactively enhance and improve existing / new processes and support drive for efficiency/effectiveness.
What We're Looking For
- 5+ years experience working as a Metrics and process Analyst.
- Dedicated, Flexible and a quick learner of new processes.
- Proven experience in capturing and analyzing metrics related to software development and support workflows.
- Strong understanding of support workflows, incident management, and conducting postmortems and root cause analysis.
- Hands-on experience with tools like Azure DevOps and PagerDuty.
- Familiarity with agile methodologies and experience in implementing them within teams.
- Excellent data visualization skills, with the ability to create dashboards and reports that provide clear and actionable insights.
- Strong analytical and problem-solving skills, with a focus on continuous improvement.
- Effective communication and collaboration skills, with the ability to work with multiple teams and stakeholders.
- Experience in conducting and documenting postmortems and root cause analyses.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.
What's In It For You
Our Purpose
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People
We're more than 35,000 strong worldwideso we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of
integrity in all we do, bring a spirit of
discovery to our work, and collaborate in close
partnership with each other and our customers to achieve shared goals.
Benefits
We take care of you, so you can take care of business. We care about our people. That's why we provide everything youand your careerneed to thrive at S&P Global.
Our Benefits Include
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Diversity, Equity, And Inclusion At S&P Global
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:[Confidential Information]and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfdescribes discrimination protections under federal law.
20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority Ratings - (Strategic Workforce Planning)
Job ID: 292017
Posted On: 2024-06-05
Location: Gurgaon, Haryana, India
