Specialist, HR Shared Services

ABOUT FACTSET

FactSet combines hundreds of databases into a single, powerful information system. It is a one-stop source for financial information and analytics for business analysts, portfolio managers, investment bankers/management firms and other financial professionals to analyze companies, portfolios, markets & economies. FactSet was formed in 1978 and operates out of 64 locations worldwide. FactSet with over $1.5 billion in annual revenues is headquartered in Norwalk, Connecticut and employs nearly 10,000 people worldwide. Our operations extend within North America as well as Europe and the Pacific Rim. Since 1996, the Company has been publicly traded on the New York Stock Exchange under the symbol FDS.

VALUES THAT DEFINE OUR CULTURE

We are unified by the spirit of going above and beyond for our clients and each other. We look to foster a globally inclusive culture, enabling our people to be themselves at work and to join in, be heard, contribute, and grow. We continually seek to expand our workforce with diverse perspectives, backgrounds, and experiences. We recognize that our best ideas can come from anyone, anywhere, at any time and help us provide the best solutions for our clients around the globe.

Our inclusive work environment maximizes our diversity values, engagement, productivity, & ultimately makes FactSet a fun place to work.

Department Description:

The Specialist, HR Shared Services will be responsible for providing day-to-day support to all employees, administering, and executing core operational processes and resolving inquiries in a timely fashion with an eye on meeting / exceeding SLA requirements. In addition to handling queries, they will also be responsible for process documentation and reviewing tickets of associates.

Responsibilities

• Responsible for delivering HR customer service to employees, managers, and other customers.
• Work on process documentation
• Provide guidance to team on queries and help in reviewing work of associates and senior associates.
• Provide training to newer members of the team
• Support internal HR Shared Service Centre operational and service management reportingIdentify areas of process improvement and make recommendations to scale and simplify

Required Skills

• Master's degree (MBA/PGDM) in a related field
• At least 3-4 years of HR shared Services experience
• Excellent communication skills (written and verbal)
• Customer Service Oriented.
• Excellent Interpersonal Skills such as ability to adapt, problem solving, taking ownership and be a team player.
• Proficiency in Microsoft Office Applications including Word, Excel, PowerPoint, and Outlook.
• Strong analytical skills
• Should be flexible to work in 1pm-10pm shift

Highly Desired

• Workday experience

Diversity

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.

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