Specialist File Setup

Job Description

We are looking for talented, curious applicants who are interested in building the future of global talent mobility with an industry leader.

Overview

Responsible for accurate and timely creation of customer files using our in-house system, this is a critical role in support of our client operation as it drives workflow, billing, service delivery, and financial drivers for Cartus.

Creating customer profiles in support of relocation requests from our clients. Manage updates to customer files and resolutions. Using internal tools to make appropriate decisions to drive client, contract, division, currency, move type, policy, products etc. Liaising with internal departments (voice) and via TEAMs and Outlook to ensure files are created correctly to customer and Cartus standards.

This role will be expected to work shift equivalent to US EST Business hours & be able to work on Night Shifts - e.g. 7 pm to 4 am (Fixed, Not rotational).

Main Duties And Responsibilities

• Accurate and timely creation of customer files
• Understand key financial controls, customer contract and policy setup to support the correct file creation
• Identify and resolve issues where file creation information is missing, impacting the ability to make key operational decisions
• Manage and escalate authorizations for US Sanctioned countries
• Manage and process update requests to customer files
• Identification and communication of potential gaps in coding matrices to leadership
• Assist with new system roll outs and testing
• Assists with data integrity reports and projects
• Perform OFAC checks on customers when required
• Support training of new team members
• Other projects and tasks as required by management in support of continued process improvement
  
  

Required Qualifications, Experience and Behaviours;

• Graduate with 2-4 years work experience in a customer experience or business operations role
• Back-office experience with excellent oral/written communication skills
• Prior relocation industry experience would be an advantage
• Customer service mindset with demonstrated ability to take initiative, move with speed, plan for the unexpected, overcome barriers, and be resilient
• Excellent comprehension & compositions skills - ability to clearly understand and address customer issues appropriately and compose grammatically correct, concise, and accurate written responses
• Proficient in Microsoft Windows environment (Teams, Excel, Outlook, Word,) with strong data input skills
• Ability to process high volumes of confidential data with excellent accuracy whilst ensuring productivity goals are met/exceeded
• Strong analytical skills to identify conflicting information across multiple documents
• Perform with uncompromising standards of excellence, ethics, and accountability
• Able to collaborate in a team environment with shared goals and responsibilities
  
  

Applicant Skills Assessment

• A skills assessment is a mandatory first step of the screening process, therefore only those willing to complete a reasoning, numeric and grammatical assessment should apply.
  
  

What Cartus Will Offer You;

• Competitive salary and comprehensive employee benefit and wellness offerings
• Work location flexibility
• Striving for better is part and parcel of working at Cartus and we develop every day and we've got the tools to help you empower yourself and others to continually learn, grow, improve, seek diversity, and thrive
  
  

Our Winning Behaviors

• Obsess About Growth. Always Find A Better Way. Relentlessly Focus On Talent. Achieve Exceptional Results.
  
  

These are the winning behaviors that represent what we believe in and support how we go about our business each day. Our commitment to our people and all our winning behaviors are made possible through the passion and energy of our diverse team members.

About Us

Cartus is leaning into its essence, Where Mobility Meets Agility. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee's move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clientsincluding more than a third of Fortune 100 companieswith domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc .(NYSE: HOUS) is moving the real estate industry to what's next. A leader of integrated residential real estate services, Anywhere includes franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. The diverse Anywhere brand portfolio includes some of the most recognized brands in real estate Better Homes and Gardens Real Estate , CENTURY 21 , Coldwell Banker , Coldwell Banker Commercial , Corcoran , ERA , and Sotheby's International Realty .

Using innovative technology, data and marketing products, high-quality lead generation programs, and best-in-class learning and support services, Anywhere fuels the productivity of its approximately 182,900 independent sales agents in the U.S. and approximately 133,100 independent sales agents in 117 other countries and territories, helping them build stronger businesses and best serve today's consumers.

At Anywhere, we are empowering everyone's next move your career included. What differentiates us is our scale, expertise, network and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction.

You'll do work that has meaning, changes lives, and impacts communities. Here you can build a career across leading brands and businesses, have real meaningful impact, and connect with those who are just as passionate about making dreams possible.

We pursue talent strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value inclusion respecting backgrounds, cultures, perspectives, and beliefs. Read more about our company's inclusion efforts in our annual Corporate Social Responsibility Report .

We are consistently recognized as an employer of choice by various organizations including:

• TIME World's Best Companies
• Fortune's Most Innovative Companies
• Forbes World's Best Employers
• Forbes Best Employers for Diversity
• Forbes World's Top Companies for Women
• Newsweek Most Trustworthy Companies in America
• Ethisphere World's Most Ethical Companies