W a rn er Bros. Discovery is searc hing for a n Employee Services Specialist to join the Global Business Services (GBS) People & Culture (P&C) team. In this role, the associate provides an efficient and highly informative first point-of-contact service to all Warner Bros. Discovery employees, alumni, managers and business partners.
Focused on a seamless customer experience and great customer care, the Specialist uses information from multiple systems and resources to respond to inquiries; provides navigational support to employees on self-service/HR tools such as Workday and ServiceNow and routing/escalating inquiries for advanced support. Using the case management system, the Associate accurately processes, records, closes or escalates transactions in accordance with established service level agreements. This role c ollects required information or back-up documentation from employees or external customers. This includes tactfully asking customers probing questions to establish context and ensure the solutions offered or the escalation path is appropriate and most likely to succeed.
The Specialist role provides feedback internally, proposing new and effective ways to resolve problems and improve productivity (i.e., continuous improvement efforts), while maintaining broad knowledge of policies, procedures, and resources.
Your Ro l e Accountabilities
Analyze, capture, respond to, and resolve P&C , pay, policy, benefits, employee data, and various other types of requests from employees, managers, and other customers.
Troubleshoot payroll and payment-related matters, time off inquiries, recalculations, employment verifications (VOE/VOIs), direct deposit setups, pay and tax document re-issues, data updates, etc.
Perform and track administrative (no call) departmental tasks, including report reviewing, data updates, mailing, filing, sending correspondence, and records management.
Qualifications & Experience
Experience: 0-2 years Human Resources administrative or related experience required , preferably from a global , HR Service Center environment . Must be able to maintain confidentiality and use confidential information appropriately.
Technical Skills: E xperience with Workday HR/payroll or other SaaS payroll and ServiceNow or other case management /knowledgebase tools preferred with ability to learn new technology and software programs . Experience prefer red with Outlook, Excel, Word and PowerPoint .
Organizational Skills: Excellent planning, time management, prioritization, and follow-up skills. Has strong analytical skills and attention to detail .
Communication: Exceptional communication and customer service skills, capable of interpreting and conveying complex information clearly , with minimal grammatical/mathematical errors , at all levels and in English . Must have flexible and adaptable attitude to cope with fast changing and complex environment
