Xpo India Shared Services
GENERAL DESCRIPTION:Responsible for applying payments accurately to customer accounts, performing analysis of payment histories and account reconciliations. In addition, this role will reconcile customer balances with focus on resolving payment discrepancies, conduct research for unidentified customer accounts and/or over-payments. This position will also have regular interaction with the credit/collection department. The candidate takes ownership and creates solutions and enjoys working hands-on in a high-volume, fast-paced work environment.
ESSENTIAL DUTIES AND RESPONSIBILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned (please list 5-8 responsibilities along with percentage of time associated with each).
- Verifies payments and ensures that all required paperwork is accurately completed including check numbers and amounts paid
- Day to day processing and allocating of cash received to appropriate clients and invoices
- Contact clients directly and liaise with the collections team, to ensure unidentified receipts are worked on each day and kept at an absolute minimum
- Contacts customers when necessary to determine proper payment application
- Maintains customer files and all related information in computer system.
- Escalate unresolved issues/concerns
- Participate in special department projects/initiatives as directed
- Daily Balancing of the bank statements and ERP payment posting
- Research customer duplicates and erroneous payments
- Assist in the month end processes as needed
- Responding to queries from the Collections & Billing teams in a timely manner
- Demonstrate the ability to handle situations which may require adaptation of response according to customer response
- Performs other duties as assigned
SUPERVISORY RESPONSIBILITIES:
DECISION-MAKING RESPONSIBILITIES:
- Decision making abilities and competence required
EDUCATION/EXPERIENCE:
- Minimum Required Education:Bachelor's degree (B.A) in Accounting or Finance or Commerce
- Minimum Required Experience:2 to 8 years related experience post-graduation within the logistics or transportation domain (not compulsory) within Order to Cash (OTC) primarily in Cash Application
JOB RELATED COMPETENCIES:To perform the job successfully, an individual should demonstrate the following competencies:
- Analytical Skills -
- Identifies and resolves problems
- Demonstrates attention to detail
- Performs complex analysis of data, processes, policies, procedures and/or systems
- Develops insightful, value-added and actionable analyses with detailed explanations regarding drivers of those results
- Communication Skills
- Strong communication skills both verbal and written
- Writes clearly and informatively. Edits work for spelling and grammar
- Presents organized and thorough information and data appropriate for intended audience
- Utilizes variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures
- Time Management Skills -
- Demonstrates follow-up skills
- Provides timely and professional support to all internal/ external customers and vendors
- Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
- Other Skills-
- Team-oriented - consults with team members and management as needed to complete assigned responsibilities
- Works with minimal supervision
- Maintains strict confidentiality
Technical Competencies
- Basic computer and technical Skills
- Strong fluency/ expert-level user of Windows applications, particularly Microsoft Excel
- Quickly learns and achieves proficiency in new software applications as needed.
- Demonstrates ability to create complex formulas in MS Excel; create queries in company software applications.
- Thorough knowledge of internal company software applications applicable to position/ business unit such as and not limited to HRC, Oracle, JIRA etc.
- Understands and is familiar with the most widely known and emerging tools, technologies and social applications.
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