- Manage relationship with a growing list of clients, including consolidating and distributing monthly invoices in a timely manner per customer expectation and collections outreach for balances past due.
- Develop and maintain relationships with counterparts on the external customer and internal business side to understand billing and payments experience for Envoy customers.
- Leverage understanding of customer needs, Envoy s products, and systems to identify and proactively address drivers of non-payment.
- Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause, and interfacing with Finance, Customer Experience and Account Management teams on driving quick and efficient resolution.
- Partner with Finance, Customer Experience, and Account Management teams to proactively surface operational feedback and address process gaps/issues.
To apply for this role, you should possess the following skills, experience and qualifications:
- Bachelor s degree or above.
- 1-3 years of relevant Accounts Receivable (customer facing) experience.
- High proficiency with Microsoft Excel, Power BI.
- Passion for technology and bringing innovative tech products to new users; skilled at quickly learning and adopting new technology tools.
- Motivation, drive, and persistence to pro-actively solve customer problems, while remaining calm under pressure
- Excellent written communication skills and the ability to explain highly complex topics in a way that anyone can understand.
- Yearning to immerse yourself in learning a new industry and product to become an expert.
