Job Description:
ob Summary: Specialist Application/Production Support provides expertise, collaborates with stakeholders, troubleshoots issues, and adheres to company policies and compliance standards, ensuring success and excellence. Resource should also be able to accept duty of the Incident Commander wherein he/she drives the Outage call with the technical skills he/she possesses.
Roles and Responsibilities:
- Communicate effectively with stakeholders and collaborate with cross-functional teams.
- Tier 1 application support provides initial response to alerts, alarms, and trouble tickets; perform morning health checks; take immediate known or documented actions to support and recover applications / jobs; as needed engage the next support level; follows AT&T incident management practices that includes Outage Calls, recovery participation and communication support; post incident RCA & other support meetings, supports changes and releases but does not deploy changes.
- Experience working in production support life-cycle processes for large organization.
- Proficient in Azure / Azure DevOps (CI/CD), Azure Active Directory & User Management, Azure Monitoring services, Azure Infrastructure services, Terraform, Azure Virtual machines Linux/Windows, Azure PAAS services (AKS, App Service, Batch, Functions, PaaS DBs, Web Apps, etc.) Azure Network knowledge, Azure compliance and security.
- Ability to implement system monitoring and security best practices for optimal performance and threat protection.
- Ability to set up systems for initiative-taking performance monitoring and application error tracking.
- Can investigate and resolve issues tied to application, infrastructure, or deployment pipelines.
- Tasked with creating and maintaining documentation related to infrastructure, deployment processes, and standard procedures.
- Able to implement backup and disaster recovery strategies for data protection and business continuity.
- Can implement cost-effective solutions and monitor consumption for resource optimization.
- Ability to identify and implement improvements in development and deployment processes for efficiency.
- Excellent communication and collaboration skills.
Shift timing (if any): 24X7 (Rotational basis)
Location / Additional Location (if any): Hyderabad
Overall Experience: Overall Experience: 4 6 + experience performing Production Support for Mission
Critical, high-performance applications.
Additional information (if any): Willing to work in Shift Duties, Willingness to learn is especially important as AT&T offers excellent environment to learn Digital Transformation skills such as cloud, DevOps, AI, Full stack etc.
Education Qualification: B.E in CSE/IT
Certifications (if any specific): Azure Certifications
Supervisory: No.
Weekly Hours:
40
Time Type:
Regular
Location:
Hyderabad, Andhra Pradesh, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
