- Execute OTC processing in compliance with control policies
- Actively contribute to continuous process improvement
- Timely cash collection
Key Responsibilities:
Execute the end-to-end Accounts Receivable processes
- Execute standard and non-standard AR reporting, and distribute (where appropriate)
- Review and Process unallocated credits with the help of Cash application team
- Report on collection activity and accounts receivable status/ Produce routine reports timely and accurate
Execute the collections and dunning process
- Identify accounts due for collection
- Monitor accounts to identify outstanding debts
- Take actions to encourage timely debt payments
- Handle customer calls and customer facing communication, to maximize cash collected
- Execute standard dunning, and specialized dunning campaigns
- Manage customer disputes, liaising with the Business where necessary
- Work collaboratively with legal teams and issue guidance on debt provisions
Requirements
Execute the management of customer queries
- Apply (and remove) dunning blocks
- Initiate payments and refunds
- Resolve billing and customer credit issues enquiries
- Handle customer calls and dispute logging/management
- Undertake root cause analysis
- Track and monitor queries through to resolution
Execute the month end process
- Undertake standard and specific accrual processing
- Prepare adjustments for review
- Update account status records and collection efforts
- General office support to OTC team
- SOP/DTP creation preparation
General office support to OTC team
- SOP/DTP creation preparation
- Ensure good cooperation across teams
- Contribute to operational and strategic process improvements
Ethics and compliance:
- Ensure adherence to all Company Policies and Procedures
- Be fully conversant and compliant with all Environmental Health and Safety procedures
- Complete quarterly ethics module as advised by Ethics & Compliance Officer
- Fully comply with all Quality, Environmental Health and Safety directives including but not limited to PPE, Accident Reporting, Cardinal Rules, Risk Assessment Method Statement and Achieving Competitive Excellence
Benefits
- Have peace of mind and body with our health insurance
- Drive forward your career through professional development opportunities
- Achieve your personal goals with our Employee Assistance Programme
