You will be a forward thinker who drives results, promoting and activating Heavenly Spa through innovative ideas and concepts whilst striving to ensure guest and associate satisfaction. You will be a strong Spa Leader with the ability to share your knowledge with our associates to ensure they are empowered to deliver the unique Heavenly Spa experience.
Your core responsibilities include but are not limited to;
- Experience managing a day spa in a luxury environment
- Proven track record in achieving profit performance
- Assists with achieving the operating budget through driving revenue and managing costs
- Ensure the delivery of all Heavenly Spa services in alignment with brand standards
- Coordinate spa reservations, reception desk, massage and locker room areas
- Focuses on ensuring guest and associate satisfaction
- Work with the marketing team to create brand awareness with the market
- Ability to motivate, energise, inspire and empower your team to develop and provide exceptional guest experiences
- Be the creator of enhancing our offerings/treatments
- Strong communication skills, written and verbal with guests and team
- A pleasant, endearing and engaging personality
- Strong commitment to quality
- Exemplary work ethic and reliability
Flexibility to work across 7 days.
