Skills:
Retail Sales, Inventory Management, People Management, Cash Handling, outlet sales, Sales Management,
Company Overview
Ridhira Living is a renowned wellness themed resort living community, part of the world's largest chain, founded by Ritesh Mastipuram, the wellness pioneer behind O2 spa. Our luxurious villas and thoughtfully designed plots provide a truly indulgent experience for our guests. Located near Mehtab Khan Guda, just a short drive from Shannkarpally, one of Hyderabad's rapidly developing corridors, our community offers the perfect retreat. With our zen-gardens, Zumba pools, and more, we aim to make healthy living a lifestyle and a holistic lifestyle a reality.
Job Overview
We are seeking a highly experienced Spa Manager to oversee the operations of our luxurious spa at Ridhira Living, a leading chain of wellness themed resort living communities. As the Spa Manager, you will be responsible for managing the day-to-day activities of the spa, ensuring exceptional customer service, and implementing effective sales and marketing strategies. This is a mid-level position requiring 4 to 6 years of experience in the spa industry. The job is located in Cochin, Kerala, India, and offers a full-time employment opportunity.
Qualifications And Skills
- 4 to 6 years of experience in a similar role in the spa industry
- Proven track record of successfully managing a spa
- Excellent leadership and people management skills
- Strong knowledge of spa treatments, therapies, and wellness practices
- Ability to create and implement effective sales and marketing strategies
- Experience in inventory management and cash handling
- Exceptional customer service skills with the ability to handle customer complaints and resolve issues
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Passionate about wellness and creating a positive guest experience
Roles And Responsibilities
- Oversee the day-to-day operations of the spa ensuring smooth and efficient functioning
- Manage a team of spa therapists, receptionists, and support staff
- Ensure exceptional customer service by providing personalized experiences and resolving customer issues
- Implement effective sales and marketing strategies to drive spa revenue
- Monitor and maintain the inventory of spa products, equipment, and supplies
- Train and develop spa staff on various treatments and services
- Ensure compliance with hygiene and safety protocols
- Prepare and analyze spa performance reports
- Collaborate with other departments to enhance the overall guest experience
- Stay updated with industry trends and implement innovative spa offerings
