About Us: PDRL is a leader in Drone Software, dedicated to providing top-tier products and services to our valued customers. Our Customer Success team plays a critical role in ensuring our customers achieve their desired outcomes while using our products.
Job Description: We are seeking a dynamic and experienced South Team Leader for our Customer Success Team. The ideal candidate will have a strong background in drones,Softwares,customer success, team leadership, and a passion for delivering exceptional customer experiences. This role requires someone who can lead a team, drive customer satisfaction, and ensure the successful adoption and utilization of our products in the South region.
Responsibilities:
- Lead and manage a team of Customer Success Engineers in the South region.
- Develop and implement strategies to improve customer satisfaction, retention, and growth.
- Act as the primary point of contact for escalated customer issues and ensure timely resolution.
- Monitor team performance and provide regular feedback, coaching, and development opportunities.
- Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
- Analyze customer data to identify trends, opportunities, and areas for improvement.
- Drive the adoption of best practices and tools within the team.
- Prepare and present regular reports on team performance and customer success metrics to senior management.
- Foster a customer-centric culture within the team and organization.
Requirements:
- Bachelor's degree in Computer Science, ECE, IT or a related field.
- 2+ years of experience in customer success, drones, software management, or a related role.
- Proven track record of leading and managing high-performing teams.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to analyze data and derive actionable insights.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced, dynamic environment.
- Proficiency in CRM software and other customer success tools like ZohoDesk.
Preferred Qualifications:
- Experience in the Drone Industry with 3+ years.
- Advanced degree MTech or MSc Preferred.
- Knowledge of Ardupilot , QGCS , AeroGCS ,MissionPlanner along with drones making and designing skills.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to make a significant impact on customer satisfaction and success.
How to Apply: Interested candidates should submit their resume and a cover letter outlining their qualifications and experience over LinkedIn.
PDRL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Regards,
Mansi Golhait
HR Executive
