- Exhibits culinary talents by personally performing tasks while leading the banquet food preparation staff
- Assists in coordinating menus, purchasing, scheduling, food preparation and plating for catering events
- The individual is responsible for delivering a consistent, high quality product with an appetizing presentation
- Works to continually improve guest and employee satisfaction while maintaining the operating budget
- Must ensure sanitation and food standards are achieved
Education and Experience
- High school diploma or GED; 1 years experience in the culinary, food and beverage, or related professional area.
- OR
- 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 1 year experience in the culinary, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Ensuring Culinary Standards and Responsibilities are Met
- Assists in determining how food should be presented and creates decorative food displays.
- Attends daily Banquet Event meetings to review culinary requirements.
- Checks the quality of raw and cooked food products to ensure that standards are met.
- Assists in developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
- Ensures compliance with all Food & Beverage policies, standards and procedures.
- Estimates daily Banquet Event Order production needs.
- Follows proper handling and right temperature of all food products.
- Maintains food preparation handling and correct storage standards.
- Manages BEO process including menu development, pricing, tracking and ordering.
- Manages food quantities and plating requirements for all banquet functions.
- Plans food quantities and plating requirements for all banquet functions.
- Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
- Recognizes superior quality products, presentations and flavor.
- Supports procedures for food & beverage portion and waste controls.
Assisting in Managing Culinary Teams
- Communicates production needs to key personnel.
- Communicates regularly with employees to ensure performance expectations are clear.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Ensures and maintains the productivity level of employees.
- Ensures employees understand expectations and parameters.
- Ensures property policies are administered fairly and consistently.
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaching or instructing others.
- Leads shifts while personally preparing food items and executing requests based on required specifications.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and coordinates activities of cooks and workers engaged in food preparation.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence.
- Supervises banquet kitchen shift operations.
- Utilizes an open door policy to identify and address employee problems or concerns.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Maintaining Culinary Goals
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Manages to achieve or exceed budgeted goals.
Ensuring Exceptional Customer Service
- Empowers employees to provide excellent customer service.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Provides services that are above and beyond for customer satisfaction and retention.
- Responds effectively to guest problems and complaints.
Managing and Conducting Human Resource Activities
- Conducts training when appropriate.
- Ensures employees are cross-trained to support successful daily operations.
- Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).
- Ensures disciplinary procedures and documentation support the Peer Review Process.
- Participates in training staff on menu items including ingredients, preparation methods and unique tastes.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Trains employees in safety procedures.
Additional Responsibilities
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Attends and participates in all pertinent meetings.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
