Job Title: Solution Architect - Chatbot (Kore.ai Platform)
Job Summary:
We are seeking a highly skilled and experienced Solution Architect specializing in chatbot development on the Kore.ai platform. The Solution Architect will be responsible for designing, developing, and deploying chatbot solutions that meet the specific needs of our clients. The successful candidate will work closely with clients, business analysts, and development teams to understand requirements, architect the solution, and ensure successful implementation.
Responsibilities:
- Collaborate with clients and business analysts to gather requirements and understand business objectives for the chatbot solution.
- Design end-to-end chatbot solutions using the Kore.ai platform, ensuring scalability, performance, and security.
- Create architectural diagrams, solution blueprints, and technical documentation to guide development teams during implementation.
- Work closely with development teams to provide technical guidance and support throughout the development lifecycle.
- Lead and participate in code reviews to ensure adherence to coding standards, best practices, and performance optimization techniques.
- Conduct testing and quality assurance activities to validate the functionality and performance of chatbot solutions.
- Identify and resolve technical issues, bottlenecks, and system dependencies to ensure smooth integration and deployment.
- Stay up to date with industry trends, emerging technologies, and best practices in chatbot development and conversational AI.
- Provide technical support and troubleshooting assistance to clients and internal teams during and after the deployment of chatbot solutions.
- Collaborate with sales and business development teams to contribute to pre-sales activities, including solution demonstrations, client presentations, and proposal development.
Requirements:
- Bachelors degree in computer science, Software Engineering, or a related field. A master's degree is a plus.
- Proven experience as a Solution Architect, Technical Architect, or similar role, with a focus on chatbot development and conversational AI.
- Strong expertise in the Kore.ai platform, including its features, capabilities, and APIs.
- Solid understanding of natural language processing (NLP), machine learning, and AI technologies related to chatbot development.
- Proficient in programming languages such as JavaScript, Python, or Java, and experience with web technologies (RESTful APIs, JSON, etc.).
- Experience with cloud platforms and services, such as AWS, Azure, or Google Cloud, and knowledge of deployment and scaling strategies.
- Excellent analytical and problem-solving skills, with the ability to design and architect complex chatbot solutions.
- Strong communication and interpersonal skills to effectively collaborate with clients, business analysts, development teams, and stakeholders.
- Ability to work independently and manage multiple projects simultaneously in a fast-paced environment.
- Proven track record of delivering successful chatbot solutions, preferably in enterprise environments.
- Familiarity with popular conversational design platforms and tools, such as Dialogflow, Dialog Engine, MS Luis or IBM Watson is a plus.
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