With so many organizations using Postman, we are looking for exceptional Solutions Architects (post-sales) to join our team and help us to efficiently support and grow our enterprise business. You will partner with our Customer Success team to nurture customer relationships, guide Postman users on how to most effectively leverage our platform to build their APIs and promote an API-first development culture. Ideally, we are looking for someone who lives and breathes APIs, is comfortable with JavaScript, has experience in managing large Fortune 100 enterprise customers, and is a Postman user already!
In addition to working with a product that customers already know and love, you will be we'll-supported in this role by our Customer Success, Enablement, Developer Relations, and Engineering teams.
What you'll Do:
- Act as trusted advisors to consult, teach, and guide customers towards increased API lifecycle maturity
- Help to drive value and adoption of Postman by assisting customers to understand how Postman can solve their business and API-related needs
- Build and nurture strong customer relationships with assigned accounts
- Always be curious and constantly conduct discovery to understand customer use cases and pain points in order to then best position the Postman API platform in response
- Be strong customer advocates and act like an extension of the customers team
- Partner closely with Customer Success Managers to devise success plans for assigned accounts
- Collaborate with Sales and Customer Success to identify outreach targets to drive expansion opportunities
- Guide customers along their API journey via education, technical consultation, and general enablement to help them achieve their development and business goals
- Establish liaisons with the Product team to stay abreast of product developments and roadmap
- Listen for and qualify customer feedback and share with the Product teams internally so that Postman can continue to best support our customers
- Aid in producing enablement resources that lead customers towards realizing the full value of the Postman API platform
- Build solutions for customer problems/needs that improve their user experience to show the art of the possible
About You:
- Bachelors degree in Computer Science/Engineering, a related field, or relevant work experience
- 6+ years of enterprise solutions architecture or sales/solutions engineering experience
- 2+ years of software development experience
- Fluent in German and English
- Comfortable engaging and working with all levels of technologists from individual developers, development teams, QA teams, architects, product managers, and engineering and product management leaders
- Experience with engaging senior management and executive audiences to convey Postmans value proposition
- Capable of forging deep, long-lasting relationships with customers
- Strong understanding of APIs, and experience with producing and consuming with APIs across different domains
- Strong understanding of modern development methodologies and DevOps with an appreciation of the software development life cycle
- Comfortable with the enterprise SaaS sales process and customer relationship management
- Excellent listener that seeks to understand what a customer is trying to achieve rather than pre-supposing solutions
- Familiar with typical developer tooling: IDEs, Git, CI/CD, monitoring services, microservices, containers, cloud computing services, etc
- Fast learner, excited and willing to learn new technology on an ongoing basis
- Great communication skills (presentation, verbal and written)
- Enjoys a fast-paced environment and loves teamwork and collaboration
