- Establish and maintain your role as the customers primary technical advisor. Think of yourself as the CTO of the customer relationship.
- Work with customers to onboard new data sources and implement custom integrations of Glean into their work environment and business application architecture
- Build and provide tools, templates, and documentation for customers to leverage in integrating with Glean based on their business application stack
- Identify opportunities with the customer to expand the use of Glean within their business application architecture
- Provide training and guidance to customer technical resources to enable them to manage, support, and extend Glean in their environment
- Align technical plans with customers and Glean Customer Success to ensure priorities between Glean and the customer are fully aligned and executed against
- Assist with issue identification, troubleshooting, and remediation for your assigned customers through resolution
- Work with Product Management and Engineering to drive improvements to the product helping customers expand their adoption of Glean
- Be an active member of the Glean customer technical community
What we are looking for: Interpersonal skills:
- Communication: professional presentation and interaction skills with both customers and internal teams
- Project planning: plan and execute the implementation of customer projects
- Self-motivated: a proactive approach to delivering service to customers
- Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion
- Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers
- Pre or Post-sales Solution Architect experience in a product-led company is a huge plus
Technical skills:
- Software development experience in at least two of the following: Python, Java, Go
- API and custom data integration experience in a Hybrid or SaaS environment
- Technical debugging: log analysis, code analysis, end-to-end transaction tracing
- Networking expertise: a deep understanding of networking, including cloud and on-premise networking
- Experience in at least two of the following disciplines: Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, Support Engineering
- Hands-on experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
- Security & audit experience: able to fully understand the technical and audit framework of the product and represent it with customer security & audit stakeholders
